FAQ

Welcome to the Cozy Outer FAQ page. We’ve compiled answers to the most common questions to help you shop with confidence.

🧥 Orders & Products

Q: Are your products made from real leather?
Yes, all of our leather products are crafted using high-quality genuine leather, designed to age beautifully over time.

Q: How do I choose the right size for jackets?
Please refer to our detailed Size Guide available on each product page. If you’re between sizes or unsure, we recommend sizing up for a more relaxed fit.

Q: Will the leather soften with use?
Yes! Genuine leather naturally softens and develops character with wear, making each piece uniquely yours.

🚚 Shipping & Delivery

Q: Do you ship outside the UK?
At the moment, we only ship within the United Kingdom.

Q: How long will delivery take?
Standard delivery takes 12–14 business days, and express delivery (if available) arrives within 5–8 business days after dispatch.

Q: Can I track my order?
Absolutely. Once your order is shipped, we’ll send you a tracking number so you can follow its journey.

💳 Payments & Security

Q: What payment methods do you accept?
We accept all major debit and credit cards, as well as secure payments through services like PayPal and Shopify Payments.

Q: Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your data is protected.

🧼 Care & Maintenance

Q: How should I care for my leather jacket or wallet?
To keep your leather in top condition, avoid prolonged exposure to sunlight or moisture. Use a leather conditioner occasionally to maintain softness and prevent cracking.

Q: Can I wash my leather jacket?
No. Leather should never be machine-washed. Spot clean with a damp cloth or use a specialist leather cleaner for deeper care.