Privacy Policy

At Cozy Outer, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our store, we may collect the following types of information:

Personal Information

  • Name
  • Billing and shipping addresses
  • Payment details (processed securely via third-party gateways)
  • Email address
  • Phone number
  • Purchase history

Automatically Collected Data

When you browse our site, we automatically receive information about your device and usage, such as:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on the website
  • Cookies and pixel data

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill orders
  • Communicate with you about your orders or promotions
  • Provide customer support
  • Improve our website and product offerings
  • Prevent fraud and ensure account security
  • Comply with legal obligations

3. Sharing Your Information

We only share your personal data with trusted third parties who help us operate our store and deliver services to you. This may include:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping and logistics providers
  • Marketing and analytics tools
  • Shopify and its related services

We do not sell or rent your personal data to any third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may impact site functionality.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict data processing
  • Withdraw consent where applicable

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.